Thank you for shopping at Profine Food Stores. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 7 days of the original purchase of the product. Returns and Refunds Policy

Before you return a product, please make sure that:

  • The product was purchased in the last 7 days
  • The product is in its original packaging

Send the product with its original packing to:

244 – Cascades Road – Botany Downs – Manukau – Auckland -2010 – New Zealand

Shipping charges

Shipping charges incurred in connection with the return of a product are refundable.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Other subjects: 

If the goods are not delivered or they are not the items ordered that the customer would have a right to a full refund. 

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

Returns and Refunds Policy Profien Food Store