Returns and Refunds Policy

Thank you for shopping at Profine Food Stores. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 7 days of the original purchase of the product. Returns and Refunds Policy

Before you return a product, please make sure that:

  • The product was purchased in the last 7 days
  • The product is in its original packaging

Send the product with its original packing to:

244 – Cascades Road – Botany Downs – Manukau – Auckland -2010 – New Zealand

Shipping charges

Shipping charges incurred in connection with the return of a product are refundable.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Other subjects: 

If the goods are not delivered or they are not the items ordered that the customer would have a right to a full refund. 

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

Returns and Refunds Policy Profien Food Store 

Address: 1 Campian Place, Golflands, Auckland 2013, New Zealand
Phone: +64 274 538972
Business Mail: info@trufflenz.co.nz


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